In order to help us to improve, please kindly fill our attached questionnaire.
This way we will be able to offer you a better service.
Company
Name
Department
1. How would you rate the processing of your order/s?
professional
unprofessional
N/A
1
2
3
4
5
6
2. Do you get informed in time about change of delivery date?
always
never
N/A
1
2
3
4
5
6
3. How would you rate the fulfilment of your desired delivery date?
always
never
N/A
1
2
3
4
5
6
4. How would you rate the fulfilment of our leadtime?
reliable
not reliable
N/A
1
2
3
4
5
6
5. How would you rate our products in respect of:
Price performance?
always well
unsatisfactory
N/A
1
2
3
4
5
6
Quality of products?
always well
unsatisfactory
N/A
1
2
3
4
5
6
Documentation of products?
always well
unsatisfactory
N/A
1
2
3
4
5
6
6. How do we react on your wishes regarding changes in the product?
flexible
inflexible
N/A
1
2
3
4
5
6
7. How would you evaluate the tendency of our overall quality of service?
gets better
gets worse
N/A
1
2
3
4
5
6
8. Compared to our competitors how would you rate our performance?
much better
much worse
N/A
1
2
3
4
5
6
Notes:
9. Are there any products or services that you are missing in our product range?
Notes:
10. What do you think is our strength?
Notes:
11. What do you think is our weakness?
Notes:
12. Please rate the service in our three organisational units:
Sales
Technical Dept.
Order processing
Customer orientation
1
2
3
4
5
6
1
2
3
4
5
6
1
2
3
4
5
6
Friendliness
1
2
3
4
5
6
1
2
3
4
5
6
1
2
3
4
5
6
Competence / Know-how
1
2
3
4
5
6
1
2
3
4
5
6
1
2
3
4
5
6
Availability
1
2
3
4
5
6
1
2
3
4
5
6
1
2
3
4
5
6
Notes:
Send data to CRW